REFUND POLICY FOR PRODUCTS PURCHASED
All products purchased from Capital eCommerce; Capital Cart Pro, Capital Cart Ebook, Capital Cart Showroom can be returned within 30 days and receive a full refund.

If Capital Ecommerce provides installation services or any other services during 30 days from the date of purchase, these fees are non-refundable. An installation fee of $350 for any purchased product will be deducted from the refund.

The cost of shipping and handling is not reimbursed.

To receive a refund you must call Capital Ecommerce at 212 679 3679 and notify us about the product return.
A confirmation email of your refund from Capital Ecommerce will be sent to you within 24hrs.

Please allow 4-6 weeks for the refund to appear on your credit card statement.


REFUND POLICY FOR SOFTWARE RENTAL AND SERVICES

Customer shall pay any application fees, user fees, including but not limited to monthly fees and any taxes according to the Capital Ecommerce then-applicable fee schedule. A custom quote with all fees applicable will be emailed to the customer. Fee amounts are subject to change at any time, at Capital eCommerce's sole discretion. Customer shall pay all amounts due under any invoice to Capital Ecommerce within thirty (30) calendar days of due date.

If Customer fails to pay any fees by the applicable due date, Capital Ecommerce will have the right to: (a) assess late charges in an amount equal to the greater of five percent (5%) per month or the maximum allowable under applicable law; and/or (b) suspend access to any or all of the Capital Ecommerce Services and/or performance of the services provided by Capital Ecommerce hereunder and/or terminate the Software Use Agreement. Any such suspension or termination will not relieve Customer from paying any outstanding fees plus interest and late charges. Customer will be responsible for any costs associated with collecting such fees including, without limitation, legal costs, attorneys' fees, court costs and collection agency fees.

Customer will pay or reimburse Capital Ecommerce for all sales, use, transfer, privilege, excise and all other taxes and all duties, whether international, national, state or local, however designated, which are levied or imposed by reason of the performance by Capital Ecommerce, excluding, however, income taxes or gross receipts taxes which may be levied against Capital Ecommerce. Such taxes may be reflected on Customer invoices.

Service Cancellation
Customer is responsible for all Capital Ecommerce Service charges up to and including the day client cancels Capital Ecommerce Services. To cancel Capital Ecommerce Service the customer must call 212 679 3679 and ask for service cancellation. A cancellation representative will verify that the person calling is the owner of the site and will issue a cancellation number to the customer. The cancellation number will serve as proof that the site and service has been cancelled. The customer is responsible for all outstanding charges up to the time the cancellation number is issued. For security purposes, e-mail notice will be disregarded.

Cancellation of store front software does not release client from any long term contracts that client might have signed with Capital Ecommerce. If client has pre-paid for a year of service, cancellation does not result in a refund.
TO CANCEL THE CAPITAL ECOMMERCE SERVICES YOU MUST PLACE A TELEPHONE NOTICE TO THE CAPITAL ECOMMERCE REPRESENTATIVE. ANY EMAIL NOTICE WILL BE DISREGARDED. WRITTEN NOTICE MAY BE MAILED DIRECTLY TO CAPITAL ECOMMERCE AT:

1 Nickel Street
Greenwich, CT 06830

Termination by Capital Ecommerce. Capital Ecommerce shall have the right, upon written notice to Customer, to terminate the Software Use Agreement if: (a) Customer fails to timely pay Capital Ecommerce any amount due to Capital Ecommerce; (b) Customer materially breaches any term or conditions of the Software Use Agreement, provided such breach is not cured by Customer within thirty (30) calendar days following Capital Ecommerce's notice to Customer of such breach; or (c) Customer (i) terminates or suspends its business activities; (ii) becomes insolvent, makes an assignment for the benefit of creditors, or becomes subject to direct control of a trustee, receiver or similar authority; or (iii) becomes subject to any bankruptcy or insolvency proceeding under federal or state statutes.

Termination by Customer. Customer will have the right, upon written notice to Capital Ecommerce, to terminate services if Capital Ecommerce is in material breach of the Agreement and Capital Ecommerce fails to remedy such material breach within thirty (30) calendar days of its receipt of such written notice.

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